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    Helpdesk Support Engineer - Singapore - NITYO INFOTECH SERVICES PTE. LTD.

    NITYO INFOTECH SERVICES PTE. LTD.
    NITYO INFOTECH SERVICES PTE. LTD. Singapore

    6 days ago

    Default job background
    Description
    Roles & Responsibilities

    Perform L1 Helpdesk Support work consisting of the following scope of work

    • Monitor/reply email/phone, log tickets and manage L1 helpdesk.
    • Perform L1 investigation for problem report and provide resolution.
    • cRoute to L2 or other parties for issues that cannot be resolved by L1.
    • Coordinate with L2 and other teams for resolution.
    • Prepare and generate reports required for helpdesk reporting (eg. user login, number of tickets log, CVEs, alerts, SR etc).
    • Monitor system (batch jobs, server utilization, system alerts etc).
    • Support system patches by doing sanity testing after patches.
    Tell employers what skills you have

    Excellent Communication Skills
    Asset Management
    Troubleshooting
    Technical Assistance
    Hardware
    Business Continuity
    Ticketing
    Customer Support
    Investigation
    SR
    Windows
    Mobile Devices
    Disaster Recovery
    Databases
    Linux
    Technical Support

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