- Monitor/reply email/phone, log tickets and manage L1 helpdesk.
- Perform L1 investigation for problem report and provide resolution.
- cRoute to L2 or other parties for issues that cannot be resolved by L1.
- Coordinate with L2 and other teams for resolution.
- Prepare and generate reports required for helpdesk reporting (eg. user login, number of tickets log, CVEs, alerts, SR etc).
- Monitor system (batch jobs, server utilization, system alerts etc).
- Support system patches by doing sanity testing after patches.
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Support Engineer
6 hours ago
MARKETING M&E 2000 PTE. LTD. Singapore**Responsibilities**: · - Engaged in sizing, calculation, design layout, quantities and estimation based on drawings. · - Provide technical support to Sales team. · - Preparation of quotation and technical proposal. · - Prepare drawings and other technical submittals. · - Attend ...
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IT Support Engineer
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Wits Info Pte Ltd SingaporeWits Info is looking for IT support Engineer to join our ever growing family Attending to our clients on site around Singapore and also enjoy the comfort of your home work by supporting remote users. Windows 10 / 11 familiarity is a must and ensuring a good general knowledge on l ...
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IT Support Engineer
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SYSNET SYSTEM AND SOLUTIONS PTE. LTD. Singapore**Responsibilities and Duties**: · - Attend to user to solve reported IT issues. · - Basic wire/wireless Networking, NetworkPrinter installation/ File Server. · - Network Mapping & Basic knowledge on Cloud · - Windows Server AD implementation, Configuration and Support. · - Setti ...
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IT Support Engineer
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GMP Group Singapore**Responsibilities**: · - Monitor and maintain computer systems and networks · - Troubleshoot system and network problems to diagnose and solve hardware/software faults · - Follow diagrams and written instructions to repair a fault or set up a system · - Set up new users' account ...
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IT Support Engineer
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GETRONICS SOLUTIONS (S) PTE LTD Singapore**Location/Division Specific Information · **Gul Circle Singapore / IT Department · How will you make an impact? · What will you do? · - Deliver IT services to internal customers in Singapore and not limited to SEA & Taiwan Countries. · - Provide support to Manufacturing, Clean R ...
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IT Support Engineer
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ITCAN Pte Ltd SingaporeResponsible for 1st & 2nd level troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops. · - Desktop Support through remote access Coordination with clients and customer regarding their problems · - Installation, support and troubleshoot ...
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IT Support Engineer
6 hours ago
ALIGN RECRUITMENT PTE. LTD. Singapore**Roles & Responsibilities** · This position reports to the Group IT Manager and interface with company's staff of all levels. This position provides technical support to all offices, including group financial and operational/transactional systems. Applicants with knowledge in co ...
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IT Support Engineer
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WORKLE PTE. LTD. SingaporeLocation: West, Nearest MRT: Clementi · - 5 days week · - Salary: $3,000 - $4,000 · **Job Duties**: · - Troubleshot network related issues · - Participating IT projects, infrastructure upgrade · - Provide IT related helpdesk support · **Requirements**: · - Diploma or Degree in IT ...
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Support Engineer
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Page Personnel SingaporeGreat opportunity to join a firm with strong footprints in Asia · - Permanent role in an established tech team · **About Our Client**: · The company is a well-established firm in the real estate industry with strong footprints in Asia. They offer a hybrid work environment with a ...
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Industrial Support Engineer
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Thales SingaporeLocation: Singapore, Singapore · Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world's largest commer ...
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Deskside Support Engineer
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Cognizant Singapore**Responsibilities**: · - As a Deskside support engineer, he/she will be managing ticket queues and work collaboratively with customer and internal teams. · - Supporting businesses 24/7, may be required to work nights or weekends. · **Job Requirements**: · - Having a minimum of 2 ...
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Support Electrical Engineer
6 hours ago
SAFRAN SINGAPORE PTE. LTD. SingaporeIn charge of electrical installations, servicing and troubleshooting complex packages used in jet engine test facilities, such as engine adapters, fuel system and piping, air regulation system. · - Responsible for preparing and installing new equipment in cooperation with enginee ...
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Technical Support Engineer
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JoinUs Asia Singapore Singapore**Technical Support Engineer Responsibilities**: · - Evaluating technical programs. · - Troubleshooting technical programs. · - Finding ways to increase productivity and reduce expenses. · - Learning about new products and technologies. · - Use JIRA service desk system to manage ...
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Junior IT Support Engineer
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RECRUITMENT ALLIANCE Singapore5days, permanent, Aljunied · **Our client** · A very profitable business workflow management system company ,supporting business client in IT implementation and workflow management · Area of business: Global · Years in the business : 20years · **IT Support Engineer (Level1 Applic ...
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Desktop Support Engineer
6 hours ago
Rapsys Technologies SingaporeInstall, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office · 路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software · 路 Use tools and methodologies to load, copy and customize ...
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Application Support Engineer
6 hours ago
Volt SingaporeLocation: · - Singapore- Job Type: · - Permanent- Salary: · - S$3500 - S$5500 per month- Reference: · - BBBH10333_ Contact: · - Darren Ou · **Application Support Engineer** · An opportunity to work on Digital Projects with a globally recognized organization, focusing on Applicati ...
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Application Support Engineer
6 hours ago
Volt Singapore Singapore**Application Support Engineer** · An opportunity to work on Digital Projects with a globally recognized organization, focusing on Application Support, collaboration with technical/business units to derive business requirements to facilitate and execute deployment and testing. · ...
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Desktop Support Engineer
6 hours ago
ABAXX SINGAPORE PTE. LTD. Singapore**Responsibilities**: · - Perform IT equipping and de-equipping for new hire/user onboarding, staff transfers and staff exit clearance · - Provide timely and effective technical assistance · - Diagnose and resolve hardware, software, and network-related issues in a professional a ...
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Application Support Engineer
6 hours ago
TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD. Singapore**Tescom Singapore **is looking for a great **Application Support Engineer · **Main Responsibilities**: · - Analyse, and resolve incident tickets through a pre-defined workflow and ticketing tool. · - Meet service level agreements (SLAs) for response time and resolution time. · - ...
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Application Support Engineer
6 hours ago
ALPHAEUS PTE. LTD. SingaporeKey Responsibilities · - Primary responsible to handle all Incident tickets that are raised, through to closure · - To conduct root cause analysis of an issue and post-mortem to identify and prevent the same issue happening in future · - Documenting the solutions and workarounds ...
Helpdesk Support Engineer - Singapore - NITYO INFOTECH SERVICES PTE. LTD.
6 days ago
Description
Roles & ResponsibilitiesPerform L1 Helpdesk Support work consisting of the following scope of work
Excellent Communication Skills
Asset Management
Troubleshooting
Technical Assistance
Hardware
Business Continuity
Ticketing
Customer Support
Investigation
SR
Windows
Mobile Devices
Disaster Recovery
Databases
Linux
Technical Support