Desktop Engineer - Singapore - LINKTRIX CONSULTANTS PTE. LTD.

LINKTRIX CONSULTANTS PTE. LTD. Singapore

Found in: Talent SG 2A C2 - 4 days ago

Description

Roles & Responsibilities

Roles & Responsibilities:

Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office
Provide user data and application recovery
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
Use tools and methodologies to load, copy and customize operating system configurations for deployment
Responsible for tracking hardware and software inventory
Familiarize end users on basic software, hardware and peripheral device operation
Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
Works with vendor support contacts to resolve technical issues within the desktop environment
Escalate issues and involve experts wherever required to resolve issues as quickly as possible and any other authorized desktop applications & Microsoft or related security patches/Policies
Performs general preventative maintenance tasks on computers, laptops and any other authorized peripheral equipment
Performs remedial repairs on computers, laptops, and any other authorized peripheral equipment
Customize desktop hardware to meet user specifications and site standards
Resolve and update incidents with in SLA, update stakeholders for S1/P1 cases and update KB with solution provided
Knowledge of Windows 2019 and RHEL Server management would advantageous

Tell employers what skills you have

Troubleshooting
Microsoft Office
Windows 10
Hardware
Laptops
Inventory
Active Directory
VIP
Windows 7
Information Technology
Computer Hardware
Application Support
Networking
Operating Systems
Windows
Technical Support

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