Account Relationship Executive - Singapur, Singapore - Eurofins

Eurofins Singapur, Singapore

2 hours ago

Full time

Description

Job Description

Coordinating requests from clients and operations groups is a key part of customer service. This requires following appropriate standard operating procedures, regulatory guidelines, contracts, and customer requirements. Customer service representatives must effectively manage these requests, including resolving customer issues, providing information, and addressing concerns related to billing. The goal is to build strong relationships with clients and foster a positive reputation for the Business Unit and organization.

Duties and Responsibilities:

Supports BUMA and serves as the primary contact for indoor sales for Eurofins Mechem SG clients.

Promotes new offerings to clients and obtains feedback regarding these offerings.

Defines and clarifies client requirements and communicates information to the operational groups.

Maintains technical understanding of Eurofins Mechem SG testing capabilities.

Identifies problems involving client requirements and works with appropriate staff to resolve them.

Answers questions concerning pricing, capabilities, and sample status.

Plans, prioritizes, and manages workload and multiple tasks and responsibilities.

Trained on the functionalities of CRM and eLIMS platforms for maintaining and ensuring timely updates on project files, and ComLims for quote preparation.

Performs review of assigned accounts, client procedures, and products as necessary.

Ensures accuracy of COA (Certificate of Analysis) and reviews, trends, or tables results for key clients.

Supports, suggests, leads, and assists process improvement initiatives.

Participates in sales visits and cold calls to potential clients.

Qualifications

A candidate who possesses the following qualifications:

University Degree/ Diploma in any field from reputable University/ Polytechnic, preferably a related field in Chemistry or Business

Good interpersonal and communication skills

Self-motivated, dynamic, and result-oriented

Excellent customer service skills, including attention to detail, accuracy, confidentiality, and effective communication skills

A team-player who is resourceful and able to work independently amidst a stressful environment.

Skills :

Highly literate in Microsoft Office functionalities

Technical skills in chemistry and laboratory works a plus factor but not required

Highly developed people skills

Strong oral and written communication skills

Additional Information

What we offer: As an employer, we're keen to look after our people with as much dedication as they look after our patients. That's why we offer competitive salaries, excellent training and exceptional career prospects. We're a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Your data:
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins Mechem is an Equal Opportunities Company.

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