- Rollout IT focus strategy projects such as 100% uptime, IT Security and Data protection and EGAP modernization application tools.
- Apply prescribed IT Service Management processes and report on Critical Success Factors, Key Performance Indicators, Activity Metrics and business impacts.
- Deliver on assigned tasks to execute IT Service Management projects / deployment, provide project updates and escalations on any issues encountered.
- Provide IT Security and Data Protection related end client support for incident, vunerablities and compliance patching. Report, escalate to IT Security Senior Manager and fix (with resolution provided) any IT Security and Data Protection end client issues.
- Reporting, escalate to Senior Service Engineer and fix (with resolution provided) for any EGAP modernization/Core application tools.
- Provide level 1 technical and business application support (such as MS Teams, Microsoft Office 365, Sharepoint, EGAP applications and Operational devices) through incident management and in accordance to ticket resolution SLA.
- Provide onsite support, perform Contigency Recovery actions and monitor ticket SLA during critical operational outages to minimize Business Impact with 100% uptime focus.
- Responsible for user onboarding and off boarding for PC deployment/return, loan items, user accounts creation/deletion.
- Responsible for PC deployment/return, loan items deploy/return, user accounts creation/deletion is done during user onboarding and off boarding.
- Conduct proper pre-testing for Phyiscal and Virtual townhall support and escalating any issues encounters during pre-testing to Service Management Senior Service Engineer/Project Manager.
- Update Site hardware (PCs, Printers, Meeting Rooms Equipments) and software license inventories.
- Report any IT related equipment fault that occurs onsite to Service Management Project manager and escalate to Service Management Senior Manager if fault is not fixed.
- Provide IT remote support for work from home users with company "New Work of Working" implementation of Mobile Work Policy.
- Perform AOH Level 1 IT support duty as assigned.
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Service Manager
Found in: Talent SG 2A C2 - 4 days ago
THE SUPREME HR ADVISORY PTE. LTD. SingaporeRoles & Responsibilities · Service Manager · $6000-$7000 + AWS + VB · 5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation) · 830am-530pm · Marymount MRT · Responsibilities · Accountable for and lead the local Technology Service team and After Sales service operations. · Coord ...
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Service Manager
Found in: Talent SG 2A C2 - 13 hours ago
ADVANCER GLOBAL FACILITY PTE. LTD. SingaporeRoles & Responsibilities · As a Service Manager at Nation, you will be the face of the company for our customers who are the employers, and the Migrant Domestic Workers. Your primary role is to interact with customers, understand their needs, and attend to their requirements. By ...
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IT Service Manager
Found in: Talent SG 2A C2 - 5 hours ago
SINGAPORE TELECOMMUNICATIONS LIMITED SingaporeRoles & Responsibilities · Customer Experience · To build service relationships with clients. · Single point of contract (SPOC) on operations matters. · Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call). · Take ownership in handling and ...
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Service Manager
Found in: Talent SG 2A C2 - 4 days ago
JUNGHEINRICH LIFT TRUCK SINGAPORE PTE LTD SingaporeRoles & Responsibilities · At Jungheinrich, we're seeking a dynamic individual to join our team as a Service Manager. In this role, you'll have the opportunity to lead and inspire a team of Service Technicians and Engineers, driving excellence in repairs and maintenance services ...
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Service Manager
Found in: Talent SG 2A C2 - 3 days ago
RAUTE GROUP ASIA PTE LTD SingaporeRoles & Responsibilities · We are looking for Service Manager to join our team in Singapore. · The Service Manager reports directly to the Head of Service APAC and has responsibility for service operations in Asia and China Markets, excluding Indonesia. · Pre-requisites: · Bachel ...
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Service Manager
Found in: Talent SG 2A C2 - 5 days ago
MENU 2 PTE. LTD. SingaporeRoles & Responsibilities · Responsible for the profitability and performance of a food service outlet. Duties include overseeing daily operations, customer service, staff work schedules, cashiering, food supplies, maintenance and administrative operations. The Manager is also exp ...
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Service Manager
Found in: Talent SG 2A C2 - 5 days ago
JDA WMS PTE. LTD. SingaporeRoles & Responsibilities · Key Responsibilities: · Oversee the Service Department, focusing on business growth and profitability enhancement. This includes handling service calls, scheduling resources, maintaining staffing levels, generating sales revenue, ensuring suitable margi ...
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Service Manager
Found in: Talent SG 2A C2 - 13 hours ago
M-TECH AIR-CON & SECURITY ENGINEERING PTE LTD SingaporeRoles & Responsibilities · Overseeing the service operations to ensure high-quality and efficient delivery of services to our clients. Lead a team of service technicians, manager service schedules, and maintain strong customer relationships. Responsibilities: · Lead and manage a ...
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Service Management, Manager
Found in: Talent SG 2A C2 - 5 hours ago
NCS PTE. LTD. SingaporeRoles & Responsibilities · NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the ...
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Service Manager
Found in: Talent SG 2A C2 - 1 day ago
GOH GENERAL ENGINEERING PTE LTD SingaporeRoles & Responsibilities · Job Description · Oversee and train service and maintenance staff. · Manage and source for maintenance contracts. · Prepare maintenance work schedule. · Prepare service maintenance tenders/ quotations. · Identify additional necessary works for maintenan ...
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Service Manager
Found in: Talent SG C2 - 6 days ago
Carrier Singapur, Singapore Full timeAbout the role · Manages team of primarily entry and intermediate professionals or team leaders of Technical / Business Support or Production / Maintenance employees, with flexibility to determine how assignments are completed (e.g., objectives and approaches to completing work). ...
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Service Manager
Found in: Talent SG C2 - 2 days ago
HITACHI ENERGY SINGAPORE PTE. LTD. Singapur, Singapore Full timeDescription · : General information: · As a Service Manager - High Voltage, primarily you will implement Service strategy in line with Hub and GPG strategy and drive Service growth locally in Singapore for the combined resources of business unit. This role will lead the Servic ...
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Managed Services
Found in: Talent SG C2 - 5 days ago
LOD Singapur, SingaporeWe are looking to hear from experienced Contract Managers/Junior qualified lawyers to join our Managed Services to work with a leading global technology brand. It's an exciting opportunity with one of the most cutting-edge technology companies around the globe. · The kinds of tas ...
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Service Manager
Found in: Talent SG C2 - 2 days ago
Carrier Singapur, Singapore Full timeAbout the role · This position is for a Service Manager (Warranty), who supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes ...
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Service Manager
Found in: Talent SG C2 - 1 day ago
Talent Trader Group Singapur, Singapore Full timeResponsibilities: · Manage and oversee service operations within the Air Conditioning, Mechanical Ventilation, and HVAC industry. · Lead a team of service technicians and support staff to ensure efficient and timely service delivery. · Develop and implement service strategies to ...
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Service Manager
Found in: Talent UK C2 - 3 days ago
TechnipFMC Singapur, Singapore EmployeeService Manager · Location: Hassi Messaoud, DZ · Employment type: Employee Place of work: Office Offshore/Onshore: Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and glo ...
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Service Manager
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Manager (IT Service Management)
Found in: Talent SG C2 - 1 day ago
Catalyst Talent Strategy Consulting Singapur, Singapore Full timeAbout The Client · Our client is global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transforma ...
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Service Manager
Found in: Talent SG C2 - 5 days ago
Festo Singapur, SingaporeProvides strong leadership across the team. Responsible for service business and execution. Single point of contact regarding initiation, coordination and follow up of service jobs. Handles services commercially from inquiry, service agreement, quotation to invoice and coordinate ...
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Managed Services
Found in: Talent SG C2 - 2 days ago
KPMG - Singapore Singapur, SingaporeJob Description · You will be part of KPMG Managed Services team which provides practical and effective assistance to our clients in the corporate secretarial, accounting and payroll functions to ensure all statutory compliance requirements are fully met. Our aim is to provide va ...
IT Service Engineer/IT Service Management - Singapore - U3 INFOTECH PTE. LTD.
Description
Roles & ResponsibilitiesMentoring
IT Service Management
Microsoft Excel
Hardware
Service Management
Rollout
Strategy
Microsoft Office 365
SharePoint
Compliance
Application Support
Customer Service
Commissioning
Incident Management
Service Delivery
Technical Support
