- Find prospects and leads, and understand our service offerings;
- Provide quality customer service to customers, and perform service recovery when needed;
- Understand the needs, and explain how we can align with their needs;
- Facilitate the selection & interview of Migrant Domestic Workers;
- Administrative and training duties in connection with the placement of Migrant Domestic Workers;
- Ensure that all the necessary documents are processed with the Ministry of Manpower;
- Travel to customers' location to follow up on leads;
- Any other ad-hoc duties as may be assigned from time to time.
- Certificate of Employment Intermediaries (CEI) is a distinct advantage;
- Applicants without CEI may also apply; As CEI is an MOM requirement for this industry, applicant without CEI must be comfortable with taking the course + exam
- Minimally NITEC or higher;
- At least 2 years' working experience in customer service field;
- Team player and able to work independently;
- Good time management skills;
- Great interpersonal and communication skills;
- Willing to work on Weekends / Public Holidays (off days based on duty roster).
- Jurong East (5 minutes walking distance from Jurong East MRT station)
- Tampines East (5 minutes walking distance from Tampines East MRT station)
- Toa Payoh (10 minutes walking distance from Braddell MRT station)
- Yishun (5 min walking distance from Yishun MRT station)
- Basic Salary $2,500 - $3,000 (subject to experience and CEI) + Commission
- We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
- By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
- Please note that should you not consent and provide us with the relevant personal data to fulfil the 'Purposes' of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
- You may refer and access our website for more information.
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Description
Roles & ResponsibilitiesAs a Service Manager at Nation, you will be the face of the company for our customers who are the employers, and the Migrant Domestic Workers. Your primary role is to interact with customers, understand their needs, and attend to their requirements. By understanding the customers' requirements, you would then be able to find the most suitable match and drive our business success by converting these interactions into sales for our company.
Job Description
Job Requirements
Work Location
Remuneration
Privacy Policy Notice
Excellent Communication Skills
Microsoft Office
Service Management
Service Recovery
Administration
Client Management
Time Management
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Able To Work Independently
Service Delivery
