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Support Specialist
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IT Support Specialist
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Support Specialist
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Learning Support Specialist
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Learning Support Specialist
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System Support Specialist
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Software Support Specialist
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Sales Support Specialist
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Project Support Specialist
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Client Support Specialist
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Bid Support Specialist
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Customer Support Specialist
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Technical Support Specialist
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Product Support Specialist
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Peer Support Specialist
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Customer Support Specialist
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Support Specialist Lll
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Learning Support Specialist
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Commercial Support Specialist
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Sales Support Coordinator/specialist
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IJOOZ AI PTE. LTD. SingaporeThe Sales Support Specialist plays a crucial role in assisting the sales team in achieving their goals and ensuring smooth operations within the sales department. This position involves providing administrative, organizational, and operational support to the sales team to enhance ...
Software Support Specialist - Singapore - FLINTEX CONSULTING PTE. LTD.
Description
Roles & ResponsibilitiesRoles & Responsibilities:
•Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.
•Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.
•Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.
•Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.
•Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.
•Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.
•May have to extend regular work timings and work on various time zones while working on Support tasks assigned.
•Will report to the Support Lead.
Required Professional & Interpersonal Qualities:
•Any Graduate / BE / BTech /MCA.
•Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.
•Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.
•Working according to target market time zone a must. Excellent verbal, written and effective communication skills.
•Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
•Effective time-management, organizational and prioritization skills.
•Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.
Customer Service Skills
Negotiation
Troubleshooting
Technical Assistance
Interpersonal Skills
HTML
IIS
UI
Data Migration
Application Support
Accountability
Windows Services
Communication Skills
Apache
Technical Support