Singapore - CRM Executive - Shiseido

Shiseido Singapore

1 hour ago

Description

MAIN PURPOSE

The CRM executive will work with Shiseido Singapore prestige brand manager and regional team to consolidate and sharpen brand CRM strategy, to dig out business chance through data insight, and to create business value by leveraging LMS system.

KEY RESPONSIBILITIES

1. Brand CRM strategy support

- Support line manager and brand team to form a tailor-made brand CRM strategy, make sure the strategy is suitable for better & smoother consumer experience and can drive business value to brand, uplift consumer recruitment and retention.

- Design a comprehensive member engagement plan comprising a range of exclusive benefits, rewards, giveaways, privileges, and engage regularly with members to foster a sense of community and affinity.

- Maintain and optimize brand CRM consumer lifecycle and communication plan, to prolong consumer life value and boost consumer engagement.

2. CRM Campaign Design and Support

- Develop effective campaign strategy/segmentation/ member benefits with brand team to help member recruitment and retention.

- Design consumer journey and data flow for CRM campaigns, make sure all data are trackable and flowing correctly into brand data pool.

- Work closely with brand team to make sure all CRM campaigns are properly conducted, coordinate CRM agencies in campaign execution.

- Support brand team in customer service-related issues, identify questions and provide solutions, coordinate with brand team/CRM agencies to make sure problems are well solved.

3. System follow up & Data analysis

- Managing post-campaign performance tracking and analysis, generating campaign report for further analysis and improvement plans.

- Liaising with regional team on LMS system, help to make sure data integrity, upholding report accuracy and make sure reporting requirements from SS team are supported by related teams.

- Work with brand team and CRM agencies to set up automated lifecycle communication in LMS system based on customer segmentation and touch points.

4. Market research and analysis

- Conduct market research to monitor competitor latest campaigns, to analysis and summary key points and takeaways for SS team

- Leveraging CMI platform to track brand/consumer trends, propose solutions for consumer operation.

5. CRM operation coordination

- Work with brand team on customer inquiry regarding member account /points/benefits, etc. Diagnose/analysis problem potential cause and coordinate with CRM agency to solve the case.

6. Ad-hoc assignment from line manager

REQUIREMENTS

Bachelor's degree in Marketing, Business Administration, Statistics or relevant discipline

1-2 years of experience in CRM, business analytics or digital marketing

Knowledge and experience on CRM systems

Solid analytical skills and the ability to collect & synthesize data independently

Proficiency in MICROSOFT OFFICE, Excel and PowerPoint.

Excellent oral & written communication skills. Numeric skills is essential

Possess outstanding interpersonal skills and a positive attitude to deliver results in a fast-paced environment.

Well-groomed, confident, and able to work under pressure.

Experience in a similar capacity within the beauty, and fashion industry is an added advantage.

CRM Executive

7 hours ago

Eight Talons Consulting Pte Ltd Singapore

Title - CRM Executive · **RESPONSIBILITIES** · - Develop and manage the company's Customer Database, ensuring data completeness, cleanliness and accuracy. · - Analyzes Customer Relationship Management (CRM) system data in response to sales and brand initiatives or enquiries recor ...
CRM Executive

5 days ago

SHISEIDO ASIA PACIFIC PTE. LTD. Singapore

Roles & Responsibilities · MAIN PURPOSE · The CRM executive will work with Shiseido Singapore prestige brand manager and regional team to consolidate and sharpen brand CRM strategy, to dig out business chance through data insight, and to create business value by leveraging LMS sy ...
CRM Executive

5 hours ago

Welovesupermom Pte Ltd Singapur, Singapore Full time

Own the strategic vision and day-to-day operation of our CRM and marketing automation platform. As a core member of the marketing team, you will leverage your CRM and marketing automation-specific experience to drive signups, purchases, affiliate conversions, user engagement, rev ...
CRM Marketing Executive

1 day ago

CHALLENGER TECHNOLOGIES LIMITED Singapore

Roles & Responsibilities · As a CRM Marketing Executive at Challenger Technology Limited, you will be responsible for developing and implementing effective CRM strategies to enhance customer engagement, loyalty, and overall satisfaction. The role requires a blend of strategic thi ...
CRM Copywriting Executive

6 days ago

Welovesupermom Pte Ltd Singapur, Singapore Full time

Create impactful and results-oriented copy for campaigns, including emails, Whatsapp messaging flows, in-app notifications, landing pages and popups, to drive conversion/signup rate for various campaigns. · Employ proven direct-response techniques and principles to optimise copy ...
6723 - Sales & Marketing Executive CRM | Central | Training Provided

5 hours ago

THE SUPREME HR ADVISORY PTE. LTD. Singapore

Roles & Responsibilities · Sales and Marketing Executive · Location : Clarke Quay · Working days : 5 days Mon -Fri · Working hours : 9am - 6pm · Salary: $3200 - $ 3800 · Responsibilities · Develop and implement sales and marketing strategies to promote products · Identify and tar ...
6723 - Sales & Marketing Executive Training Provided | Clarke Quay | CRM & Marketing Tools

5 hours ago

THE SUPREME HR ADVISORY PTE. LTD. Singapore

Roles & Responsibilities · Sales and Marketing Executive · Location : Clarke Quay · Working days : 5 days Mon -Fri · Working hours : 9am - 6pm · Salary: $3200 - $ 3800 · Responsibilities · Develop and implement sales and marketing strategies to promote products · Identify and tar ...
Brand Manager

7 hours ago

LUXASIA Singapore

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply cha ...
Client Relationship Manager

7 hours ago

GIORGIO ARMANI SINGAPORE PTE. LTD. Singapore

**Responsibilities**: · - Responsible for end-to-end CRM activities including customer acquisition, retention, customer segmentation, database marketing and VIC program initiatives. · - To assist in the development and implementation of CRM strategies and initiatives for all bran ...
CRM & User Growth Marketing Intern

7 hours ago

VIPSHOP SINGAPORE PTE. LTD. Singapore

**Responsibilities**: · Customer Relationship Management · - Create weekly EDMs and work closely with Graphic Designers to generate content. · - Manage end-to-end planning and execution of App Push Notification campaigns. · - Data reporting and analysis of CRM results to implemen ...
CRM Manager

7 hours ago

EA RECRUITMENT PTE. LTD. Singapore

**Local MNC**: · - **Basic $ $ AWS + Variable Bonus**: · - **Excellent Welfare and Benefits + Career progression**: · - **Working location: Tai Seng**: · - **Working Hour: 9am - 6:30pm**: · - **Working Days: Monday - Friday · **Responsibilities**: · - Plays the main role of manag ...
Sales Coordinator

7 hours ago

D-TECH SOLUTIONS PTE. LTD. Singapore

Roles & Responsibilities · **Sales Executive Responsibilities**: · - Setting sales goals and developing sales strategies. · - Researching prospects and generating leads. · - Handling customer questions, inquiries, and complaints. · - Preparing and sending quotes and proposals. · ...
Digital Marketing Manager

7 hours ago

LITTLE FARMS PTE. LTD. Singapore

**Job Role & Responsibilities · **The role · You will be responsible for contributing to the overall growth strategy across digital and retail touchpoints for Little Farms Singapore. You will play a pivotal role in the development of Little Farms' brand in our focus markets by le ...
Retail Partners Specialist

7 hours ago

Tiffany & Co. Singapore

Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style. We're proud to be trailblazers in the luxury retail world. · - Join Tiffany & Co. and be part of the largest lux ...
CRM Senior Specialist, South Asia Pacific

7 hours ago

Tiffany & Co. Singapore

Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style. We're proud to be trailblazers in the luxury retail world. · - Join Tiffany & Co. and be part of the largest lux ...
Account Executive

7 hours ago

5 STONES HRM PTE. LTD. Singapore

**Key Duties and Responsibilities** · We are searching for high-energy account executive who can recognize opportunities and turn leads into long-term profitable relationships. The ideal individual will love challenges that come with prospecting in a competitive market. You will ...
Assistant Relationship Manager

7 hours ago

Tangspac Singapore

**Job Scope**: · - Provide input to Head of Greater China Market regarding new target market, new products, activities and practices of the competition and general market conditions. · - Ensure any special reporting requested by market head/RMs is accurate and provided in a timel ...
Information Technology Manager

7 hours ago

5 STONES HRM PTE. LTD. Singapore

**Key Duties and Responsibilities** · - Single point of contact for all IT Applications related queries. Manage the Salesforce CRM system projects and ensure user queries and issues are resolved. · - Manage the Intranet system and ensure user queries and issues are resolved. · - ...
Software Tester

7 hours ago

Flintex Consulting Pte Ltd Singapore

**Job Summary** · The UAT & System Support Executive's role is to (A) perform User Acceptance Testing (UAT) to ensure that the solution by the project meets the functional and non-functional requirements specified in the business requirement document (BRD), (B) To support Custome ...
Account Executive

7 hours ago

OCEAN SECRET TRAVEL PTE. LTD. Singapore

Meeting with other executives to discuss clients' project goals, progress and outcomes · - Developing budgets and timelines for clients and the company they work for Coordinating teams to meet project milestones · - Assembling new teams to meet clients' or businesses' goals · - R ...