Customer service Executive - Singapore - CALIBER8 PTE. LTD.

CALIBER8 PTE. LTD. Singapore

5 days ago

Description

Roles & Responsibilities

Principal Accountabilities:

Increase revenue through deep Client relationships

Proactively manage and strengthen Client relationships by being their problem solving "go to" person
dentify and build rapport with key decision makers within allocated clients' accounts

Sales cycle and Client service

Drive sales revenue by ensuring repeat business through superior Client service
Develop cross selling strategies and opportunities that broaden the use of the Group's products andservices within allocated Client accounts
Action all Client leads and enquires issuing and following through on all quotes and proposals in a timelymanner to win such opportunities
Manage all contract administration including quotes, contract delivery schedules, utilization reports,contract extensions and terminations.
Liaise with the accounts team to ensure accurate and timely invoicing and resolve any sales invoicingissues in an expeditious manner
Cash collection responsibility for all allocated accounts including timely escalation to senior managementon unpaid sales invoices with disputes or non-payments.

Teamwork

Play a key role in cross-group collaboration by influencing other departments, regions and all members ofstaff to consistently extend goodwill and efficiency in dealing with Client requests, enquiries, support andassistance
Work closely with colleagues to identify and deliver solutions to strategic, technical, service delivery,contractual and/or commercial challenges impacting Client account performance

Market intelligence

Gather and communicate business intelligence gained relating to Client accounts, the market and thecompetitor landscape, creating the platform to displace competitors and identify new opportunities whichwill strengthen existing and develop new Client relationships

Reporting

Circulate a daily Client contact report by end of day email categorised between inbound and outbound calls
and visits
Assist in the weekly revenue flash compilation as required
Prepare and contribute to periodic budget and forecasting exercises
Prepare and deliver Client account strategies and update "Map the Market" for all allocated Client account as required

Requirements:

Ability to proactively manage Client relationships from initial approach to order closing and ongoing Client relationship management
Display strong interpersonal, relationship development and negotiating skills, outstanding commercial awareness and good all-round business practice
Well organised and decisive with excellent communication skills, capable of successfully operating in a technically challenging, Client focused, service orientated environment
Manage own workload while working towards the accomplishment of common goals/business objectives in a highly collaborative, yet demanding environment
Be able to demonstrate excellent computer skills including excel spreadsheets and Power Point presentations
Conduct one's self to ensure that the reputation of the company is maintained to the highest level possible

Tell employers what skills you have

Excellent Communication Skills
Forecasting
Sales
Business Intelligence
Well Organised
Relationship Management
Problem Solving
Invoicing
Administration
Cross Selling
Market Intelligence
Spreadsheets
Flash
Excel
Service Delivery

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