Jobs

    Head Operation Manager - Singapur, Singapore - Skywalk Visa Immigration Services LLP

    Skywalk Visa Immigration Services LLP
    Skywalk Visa Immigration Services LLP Singapur, Singapore

    1 day ago

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    Description
    Call or WhatsApp Mr. Aman at

    Job Description of Head Operation Manager
    Responsible for daily operations of a full-service branch office covering all aspects viz branch operations, lending,
    security and safety in accordance with the Bank guidelines.

    • Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data, and renewals thereof
    • Scrutinize and verify customer requests, and AOFs as per the prescribed checklist before dispatching for processing.
    Informing customers in case of rejections, if any.

    Driving key Metrics by :
    Daily checking of the common pending folder of the branch and individual employees to ensure that no customer
    request is pending with the staff along with random drawer audits

    • Maintaining the lowest levels of wait time through :
    Load balancing among desks
    Regular monitoring of pending tokens through Admin login
    Analysis to understand employee level productivity and daily roistering
    Leave planning && Training Calendar

    • Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members
    • Compliance & Risk

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